“Over 25 years of experience, is a long time to be in one industry and during that time I have seen a lot of changes. Back in the late 1980’s early 1990’s, lifts designed to help with mobility, started to develop many new innovations. Nowadays, a more discerning client base, demand greater aesthetic considerations” – Gary Tidman – Only Lifts
At Only Lifts, we understand and recognise that people require lifts for a variety of reasons. That is why we have a large product range to meet the needs and circumstances of our customers.
Our customers are at the heart of everything we do. Our personal service, walks you through every aspect of the process, from selecting the appropriate product, project managing the installation and finally ensuring the product meets expectations.
All relationships need trust, if you have never worked with us before, it is our duty to re-assure you. We have done this by signing up to a strict code of practice, such as our membership of the British Healthcare Trades Association.
It is one thing to sign up to something, but ensuring we follow the process is cerified by our certification to ISO 9001:2015 which involves regular internal and external audits. ISO 9001 is an internationally recognised standard of good quality business management.
Finally, you don’t have to take our word for it, references are available on request.
The British Healthcare Trades Association (BHTA) was founded in 1917. There are almost over 500 members, employing over 17,000 staff which manufacture or supply products that enable independent living.
BHTA’s Code of Practice is the only one in its sector with oversight by the Trading Standards Institute (TSI). Members sign up to this code of practice, endorsing their commitment to levels of customer service that goes above and beyond their legal obligations, ensuring customers have confidence.
When a BHTA logo is displayed, you can rest assured you’re dealing with a business you can trust. This includes clear information about your rights, benefit from a high standard of customer service and access to an independent complaints process.
For further information about the BHTA, please visit www.bhta.net or click on one of the documents below to see how it applies to Only Lifts and you.
Safeguarding Adults Policy Statement
This policy will enable Only Lifts Ltd to demonstrate its commitment to keeping safe the vulnerable adults with whom it works alongside. Only Lifts Ltd acknowledges its duty to act appropriately to any allegations, reports or suspicions of abuse. For full policy download here.
Although rare, we can sometimes get things wrong. If you are not satisfied with our service or products you are encouraged to make a complaint. Complaints are a valuable source of information where we may be going wrong, so we can improve our services. If you have a complaint please contact the Managing Director directly either by email: firstname.lastname@example.org or by phone 01424 733767 or if you prefer in writing to Gary Tidman, Managing Director, Unit 2 Reginald Mews, Reginald Road, Bexhill on Sea, TN39 3PG.
After hearing your complaint, if you find our response inadequate you may wish to elevate the complaint through contact with our trade body, The British Healthcare Trades Association, full details of how to complain can be found at http://www.bhta.net/home/complain.html Alternatively you can write to: BHTA, Suite 4.6 The Loom, 14 Gowers Walk, London, E1 8PY.